Terms and Conditions

Effective Date: [INSERT DATE]

Operated by: Vector Systems ("Company," "we," "us," or "our")

Contact: [CONTACT EMAIL]

1. Acceptance of Terms

By accessing or using the website located at www.vectorsystemsgroup.com and/or engaging Vector Systems for lead generation services, you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not use our website or services.

These Terms and Conditions constitute a legally binding agreement between you and Vector Systems. Additional terms may apply to specific services and will be provided in a separate service agreement or order form executed between the parties.

2. Description of Services

Vector Systems provides exclusive, inbound, live-transferred lead generation services in the motor vehicle accident (MVA) personal injury vertical. Our services include the generation, qualification, and real-time delivery of consumer leads to licensed personal injury attorneys and law firms pursuant to agreed-upon qualification criteria and delivery specifications.

3. Lead Delivery Disclaimer

While Vector Systems employs rigorous qualification and verification processes, we do not guarantee:

That any specific lead will result in a signed retainer, case, or revenue for the Client.
That any specific lead will meet every subjective criterion of the Client beyond the agreed-upon qualification parameters.
That leads will be available in any specific volume at any given time. Lead volume is subject to market conditions, campaign performance, and other factors outside our direct control.
That any consumer lead will provide accurate or complete information during the qualification process.

Leads are delivered on an "as-qualified" basis. Vector Systems' obligation is to deliver leads that meet the agreed-upon qualification criteria at the time of transfer. Outcomes subsequent to transfer — including but not limited to case signing, case value, and litigation results — are solely the responsibility of the Client.

4. No Guarantees

Vector Systems does not guarantee specific results, outcomes, revenue, case values, conversion rates, or return on investment. Any projections, estimates, or historical performance data shared by Vector Systems are provided for informational purposes only and do not constitute a guarantee of future performance.

The legal services industry involves inherent variability in case outcomes, client behavior, and market conditions. The Client acknowledges that lead generation is one component of a broader client acquisition process and that results depend on numerous factors outside Vector Systems' control, including but not limited to the Client's intake process, responsiveness, legal expertise, and market conditions.

5. Client Obligations

The Client agrees to:

Maintain adequate intake staffing to receive live transfers during agreed-upon hours of operation.
Respond to transferred leads promptly and professionally.
Comply with all applicable laws, regulations, and ethical rules governing attorney advertising, client solicitation, and legal practice in their jurisdiction(s).
Provide accurate and current information regarding geographic coverage, case criteria, and intake capacity.
Not resell, redistribute, or share leads received from Vector Systems with any third party without prior written consent.

6. Payment Terms

Payment terms, pricing, billing frequency, and payment methods will be established in a separate service agreement or order form between Vector Systems and the Client. General payment terms include:

Payment is due in accordance with the schedule specified in the applicable service agreement.
Late payments may be subject to service suspension and/or late fees as specified in the service agreement.
All fees are quoted in U.S. dollars unless otherwise specified.
Vector Systems reserves the right to modify pricing with reasonable advance notice to the Client.

Specific payment terms will be outlined in the Client's individual service agreement.

7. Refund and Dispute Policy

Vector Systems maintains a lead dispute and replacement process for leads that do not meet the agreed-upon qualification criteria. The specific terms of this process — including dispute submission timelines, review procedures, and remedies (which may include lead replacement or account credit) — will be outlined in the Client's service agreement.

General guidelines:

Disputes must be submitted within the timeframe specified in the service agreement.
Disputes must include a specific, factual basis for why the lead did not meet agreed-upon qualification criteria.
Subjective dissatisfaction with a lead that met qualification criteria at the time of transfer does not constitute a valid dispute.
Vector Systems will review all disputes in good faith and provide a determination within a reasonable timeframe.

Refunds, if applicable, will be issued in accordance with the terms of the Client's service agreement.

8. Intellectual Property

All content, materials, trademarks, logos, trade names, methodologies, software, and proprietary processes associated with Vector Systems and www.vectorsystemsgroup.com are the exclusive intellectual property of Vector Systems.

The Client may not:

Copy, reproduce, distribute, or create derivative works from any Vector Systems content or materials without prior written consent.
Use the Vector Systems name, logo, or trademarks in any marketing, advertising, or promotional materials without prior written consent.
Reverse-engineer, decompile, or attempt to derive the source code or methodology of any Vector Systems technology or processes.

9. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of the business relationship, including but not limited to pricing, lead volume data, campaign strategies, conversion metrics, and business processes. Confidential information shall not be disclosed to third parties without the prior written consent of the disclosing party, except as required by law.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

Vector Systems' total aggregate liability to the Client for any and all claims arising out of or related to these Terms and Conditions or the services provided shall not exceed the total fees paid by the Client to Vector Systems during the three (3) month period immediately preceding the event giving rise to the claim.
In no event shall Vector Systems be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, loss of profits, loss of business, or loss of data, regardless of the cause of action or the theory of liability.
Vector Systems shall not be liable for any damages arising from the Client's failure to maintain adequate intake processes, respond to transferred leads, or comply with applicable laws and regulations.

11. Indemnification

The Client agrees to indemnify, defend, and hold harmless Vector Systems, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

The Client's use of leads provided by Vector Systems.
The Client's breach of these Terms and Conditions.
The Client's violation of any applicable law, regulation, or ethical rule.
Any claim by a third party arising from the Client's legal services, advertising, or business practices.

12. Termination

Either party may terminate the service relationship in accordance with the terms specified in the applicable service agreement. In the absence of a specific termination provision in the service agreement:

Either party may terminate with thirty (30) days' written notice to the other party.
Vector Systems may suspend or terminate services immediately if the Client breaches these Terms and Conditions, fails to make timely payments, or engages in conduct that Vector Systems reasonably believes is unlawful or harmful to its business or reputation.

Upon termination, the Client remains responsible for payment of all fees incurred prior to the effective date of termination.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the State of [INSERT STATE], without regard to its conflict of laws principles. Any disputes arising out of or related to these Terms and Conditions shall be resolved in the state or federal courts located in [INSERT STATE/COUNTY], and both parties consent to the exclusive jurisdiction of such courts.

14. Force Majeure

Vector Systems shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, internet or telecommunications failures, cyberattacks, or disruptions to advertising platforms.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with any applicable service agreement, order form, and Privacy Policy, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

17. Modification

Vector Systems reserves the right to modify these Terms and Conditions at any time. Modifications will be effective upon posting to www.vectorsystemsgroup.com with an updated effective date. Continued use of our website or services following the posting of modifications constitutes acceptance of the revised Terms and Conditions. Material changes to terms affecting existing service agreements will be communicated directly to affected Clients.